Résumé for Shannon J Henry

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Shannon J Henry
17465 SW October Ct, Beaverton, OR 97006
ShannonJHenry@gmail.com
503-970-9792

Summary of Qualifications

I am a bright, creative, and exceptionally flexible professional, with an established record of growth and high performance. A quick learner and a committed team member, I bring a wide range of skills and experience in both business and creative spheres.

Areas of Experience

Computer experience: Windows and Mac conversant; HTML, SQL; MS Word/Access/Excel/Outlook/PowerPoint/Publisher/Visio, Corel Draw, Inkscape, Adobe Acrobat/Illustrator/InDesign/Photoshop/Dreamweaver, Joomla, WordPress, Context Free Art, Arduino, and numerous Internet applications. Operation of laser cutter using both Epilog drivers and LaserCut 5.3.

Education and Training

Bachelor of Science degree in Biology, minor in Computer & Information Technology. University of Oregon, Eugene, OR. (2001)

Continuing education: 1200+ hours of ongoing workshops and training experiences in Leadership & Communication Skills, Strategic Planning, Staff Training & Development, Time Management, Conflict Resolution, Coaching Strategies, and related areas.

Self-education: Extensive study in Design, Marketing, Product Photography, Electronics, and a wide variety of fabrication methods.

Experience

Designer/Owner, Polymath Design Lab, Beaverton, OR (2008-present) –

• Designing innovative jewelry and accessories inspired by science and technology, using materials such as wood, acrylic, and leather.
• Designing electronic sewing kits and finished wearable electronics products. Designs range from simple soft circuits for beginners to microcontroller-based interactive projects using a variety of development platforms.
• Producing products via methods including laser cutting and engraving, hand assembly of jewelry and leather goods, painting and staining, sewing, needle felting, and kit assembly.
• Designing displays, product photography, and photo editing.
• Coordinating all administrative aspects of business, including maintaining financial records, customer relationships, inventory management, shipping, social media and marketing.
• Developing and teaching classes on topics such as electronic sewing and needle felting.
• Sewn Electronics work exhibited at 2010 & 2011 Maker Fair Bay Area and 2010 World Maker Faire; Diatom Bowl exhibited 2009-2010 at Phyletic Museum, Jena Germany.

Customer Service Manager (2007-present)/Quality Specialist (2004-2007)/Technical Trainer (2002-2004),
Regional Multiple Listing Service, Portland, OR –

• Providing and promoting excellent service with rapid response to both internal and external customers in an organization of over 14,000 professional members.
• Representing company to community and affiliated professional organizations.
• Training, coaching, and providing feedback to customer service staff; recognized for greatly improving client perception of company’s level of service.
• Developing departmental budget and business plan.
• Collaborating with clientele, technicians, staff, and managers to continually improve procedures, technological tools, and instructional materials.
• Establishing metrics collection, including developing database and reporting systems, for a department spread across 10 offices throughout Oregon.
• Designing and creating user interface to bring together customer information held in a variety of independent departmental databases for accessibility to all staff.
• Writing and editing promotional materials, newsletter articles, web copy, internal project documentation, instructional guides, policies and procedures, and internal and external forms.
• Combining technical knowledge and understanding of end user needs and experience to act as a user advocate in the development process.
• Evaluating project requirements and implementation for completeness, usability, and functionality.
• Jointly coordinating industry conferences, trade shows, and other events.
• Leading quality assurance and testing efforts on projects of up to eight months development time, including delivering a major product enhancement in 84% of scheduled time with 0 bugs found post-release.
• Designing and leading training programs related to technology and software skills as hands-on classes for up to 15 and presentations for up to 200 people at a time. Received recognition for delivering consistently outstanding training programs (maintaining an average rating of 97.5 and above in teaching evaluations from first year forward.)

Sales/Technical Support/Administrative Support Specialist, Educational Productions, Stream International, and Meritage Mortgage,
Portland & Beaverton, OR (2001-2002) –

• Communicating by phone with educators to determine needs and recommend appropriate training media purchases.
• Providing inbound call-center based technical training and support for a major PC manufacturer’s and ISP’s clients.
• Managing customer records in support of loan processing and sales.

Academic Director/Instructor, American Computer Experience, Eugene/Portland, OR and Palo Alto, CA (1999-2001) –

• Coordinating Summer Computer Education programs at University of Oregon and Reed College, instructing in program at Stanford University.
• Designing and teaching classes and seminars on BASIC programming, web design, digital imaging, computer hardware, and other technology.
• Supervising and advising both instructional staff and campers.
• Serving as communications liaison between camp attendees and parents, staff, and university officials.
• Planning and coordinating recreational activities.